Payments, Fees and Refunds
Full transparency on what you pay, when you pay, and how refunds work. Every payment is documented, tracked, and protected.
What Each Service Fee Covers
- Application screening and document verification
- Candidate assessment and interview coordination
- Employer matching and shortlisting
- Work-permit and visa application support (where applicable)
- Administrative processing and platform access
- Ongoing candidate support throughout the process
When Payments Are Due
Deposit
A deposit becomes payable once your application is approved and an official invoice is issued. The deposit secures your place in the process and initiates document processing.
Balance
The balance becomes payable at a defined milestone — typically after documents are approved and before visa or deployment processing begins. The exact stage is stated on your invoice.
Refund Policy
Refundable
- Overpayments made in error
- Payments for services not yet commenced, subject to administrative cost deductions
- Duplicate payments
Non-Refundable
- Administrative processing fees once work has commenced
- Third-party costs already incurred (e.g. document translation, government filing fees)
- Government or embassy fees paid on the candidate's behalf
Withdrawal & Refusal Scenarios
Candidate Withdrawal
If a candidate withdraws voluntarily after work has commenced, a partial refund may be considered for services not yet performed, less administrative costs already incurred. Deposits are generally non-refundable once processing has begun.
Employer Withdrawal
If an employer withdraws a vacancy after a candidate has been shortlisted, AJAR will endeavour to reassign the candidate to a comparable opportunity. Where this is not possible, a refund of fees paid for services not rendered will be assessed.
Visa Refusal
Where a visa is refused after full payment, the refund outcome depends on the reason for refusal and stage of processing. Government and third-party fees are non-recoverable. AJAR will review each case individually.
Refund Processing
- Refund requests are acknowledged within 3 business days.
- Approved refunds are processed within 14–21 business days to the original payment method.
- Complex cases involving third-party fees may take up to 30 business days.
How to Submit a Refund Request or Dispute
What Every Payment Produces
- Unique invoice number
- Candidate or employer name
- Service description
- Amount and currency
- Payment stage (deposit or balance)
- Payment deadline
- Official company banking or payment details
- Refund-policy link
- Official receipt after payment
No Informal Payments
AJAR Recruitment Services does not allow informal payment instructions through private accounts or personal messages. All payments must be made to official company banking or payment details stated on your official invoice. If anyone asks you to pay into a personal account, report it immediately.
Report fraud or impersonationOfficial Payment Details
All official banking and payment details appear exclusively on your AJAR invoice. Never use details sent via personal message or unofficial channels.