Complaints and Resolution
We take every concern seriously. This page explains how to submit a complaint, what to expect, and how issues are escalated.
Escalation Route
1
Administrative Support
Initial acknowledgement and triage of your complaint.
Acknowledged within 2 business days
2
Human Resources / Relevant Department
Routed to the department best equipped to investigate.
Initial investigation within 5 business days
3
Chief Operating Officer
Escalated for senior review if unresolved.
Reviewed within 10 business days
4
Chief Executive Officer
Final internal escalation for complex or unresolved matters.
Final response within 15 business days
Response expectations: We aim to acknowledge all complaints within 2 business days and provide a final resolution within 15 business days. Complex cases involving third parties may take longer. We do not guarantee specific outcomes but commit to a fair and thorough review.
Submit a Complaint